Acceptance of Terms and Conditions

These provisions (including the Privacy Policy together with any other documents referred to in these provisions) set out the terms and conditions on which you may make use of the website (hereinafter referred to as the “Website”).

We may update these Customer Terms and Conditions (and the documents referred to in them) from time to time and will notify such changes to you by uploading them on the Website. You should review the Customer Terms and Conditions periodically for changes. By using the Website you agree to be bound by these Customer Terms and Conditions. If you do not agree to these Customer Terms and Conditions then please do not use the Website.

1. About us

The Website is operated by Moray Furnishers Ltd (“we”) and our address and contact details are 50a South Street, Elgin Moray IV30 1JX tel 01343 200031

Contracts for the purchase of goods through our Website will be governed by Scottish law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of Scotland.

2. Accessing our site

Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.

Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy detailed below. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms and Conditions

3. Intellectual property rights

We are the owner of all intellectual property rights and works contained in the Website and in the material published on it. All such rights are reserved. These works are protected by copyright laws and treaties around the world.

You must not use any part of the materials on the Website for commercial purposes without obtaining a license to do so from us or our licensors.

If you breach these Customer Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We respect the intellectual property rights of others and we ask our Sellers to do the same.

4. Moray Furnishers Services

Where you order goods or services through our Website we will not disclose your customer information related to that transaction unless required for the purpose of order fulfilment such as delivery address. We cannot give any undertaking that the products you purchase through the Website will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights.

5. Orders placed by you

Each order you place shall be deemed to be an offer by you to purchase the products specified within it subject to these terms & conditions.

6. Change to products, pricing and terms and conditions

We reserve the right to change the design or appearance of our website, including removing or discontinuing any content or feature of the website; or change these terms and conditions or any part of them; impose or change fees, charges or other conditions for use of the services or parts thereof.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our sites are correct at the time when the relevant information was entered onto the system but this information may change over time.

7. Method of Payment

All prices are in GBP sterling, and are payable in GBP sterling, plus any applicable taxes. Purchases may be paid for by using a debit or credit card through Paypal, our online payment facility.

We may refuse service or refuse to process a transaction for any reason or to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

8. Delivery arrangements

On our Website checkout page you will provided with details of post and packing costs. Moray Furnishers delivers via delivery own to all postcodes in Moray and selected postcodes in the Highlands, Aberdeenshire, Aberdeen and Perthshire. If you are not offered a delivery service please contact us on to quote for an alternative delivery service. The delivery costs for each order may vary according to the shipping method selected. Any delivery times quoted are estimates only, based on availability and normal delivery time in working days.

9. Returns or Cancellations

If you wish to discuss or arrange a return, exchange or refund of any item, please e-mail us at or phone 01343 200031

We provide the following guarantee to all shoppers so that you have peace of mind when ordering any product through our site. In relation to any goods sold through our site, you have 14 days from receipt of goods in which you can return your order. Where you have placed an order you have 14 days from the day after that on which you placed the order in which you can cancel your order (unless the service has already been provided).

Where you return goods within the period specified above (other than as a result of a defect in the goods) you will be responsible for payment of the delivery charges.

9a. Returns Procedure

In order to take advantage of your rights under this returns policy, you must notify us within 14 days of your intentions for returning any goods by or phone 01343 200031

Any goods returned under this policy must be made using a signed courier service, including a means of tracking the parcel and which will provide insurance for the full value of the goods, should they become lost or damaged in transit.
The consumer will be responsible for incurring the additional postage charges associated with any returns made under this policy.
Returns should be made to Moray Furnishers, 50a South Street, Elgin Moray IV30 1JX
This disclaimer does not affect your statutory rights
9b. Improper Returns
Where you return goods in contravention of this policy (and where you do not have any other legal right to return the goods):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
9c. Damaged / Incomplete Order

You should examine the packaging and the products before accepting delivery to inspect for any damage during transportation. If any of the products are damaged you can refuse to accept delivery and Moray Furnishers will arrange a replacement and alternative delivery date.

If there are any parts or fittings missing from the goods delivered, we will aim to have these delivered to the consumer within 7-10 days from acknowledgement of the goods being incomplete.

10. Refunds

We will refund the full value of any goods properly returned in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the goods to us. Any refunds entitled to the consumer will be made using the same payment method used to complete the original transaction. The refund will be processed within 14 days of recepit of the returned goods.
11. Personal Information

We are committed to ensuring our customers privacy is protected. We will be required to collect certain information to enable us to process and fulfil delivery of orders. This information will only be used for this purpose and will not be shared by third parties. We use Paypal to transact the purchase costs and we do not have any access to any card details.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
50a South Street, Elgin Moray IV30 1JX
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

12. Links

You may link to our home page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We expressly reserve the right to revoke the right granted in this clause for breach of these Customer Terms and Conditions and to take any action it deems appropriate.

Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission at any time.

The Website provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.

13. Viruses, hacking and other offences

You must not misuse our Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Website is stored or any server, computer or database connected to our Site. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any Website linked to it.

14. Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

15. Severability

If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Entire agreement

These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms and Conditions or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and Conditions and any documents expressly referred to in them.

17. Force majeure

Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes , or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.

18. Law and jurisdiction

Contracts for the purchase of goods or services through our Website shall be governed by Scottish law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Scotland.

19. Feedback

General comments about the Website are welcome by email